Refund policy

 

Refund Policy

At Wwn Pwr Fitness, we aim to provide high-quality digital programs, artisanal goods, and curated lifestyle products. Please review our specific return and refund guidelines below:

1. Digital Programs & Downloadable Manuals

Due to the immediate delivery nature of downloadable digital products (including the Rooted Program and digital guides), all digital sales are final and non-refundable.

  • Once download access or file links have been delivered, we cannot accept returns, exchanges, or refunds.

  • If you experience any technical issues accessing your file, please contact customer support and we will ensure you receive full access.

2. Apparel & Handmade Aprons

For our boutique clothing, custom tees, and handmade aprons:

  • Eligible Returns: Returns or exchanges are accepted only if the item arrives damaged/defective or does not fit.

  • Conditions: Items must be unworn, unwashed, and in original condition. Please notify us within 14 days of delivery to initiate a size exchange or damaged item claim.

3. Pure O3 Products

  • Pure O3 products are eligible for return within 30 days of purchase, provided the item is unopened, unused, and in its original sealed packaging.

4. EPN Supplements

  • EPN Supplements may be returned within 30 days of purchase as long as the product is unopened, unused, and completely sealed.

5. Partner Site Orders: Project 1 & Eira Cosmetics

  • Items from 1st Phorm (including Project 1) and Eira Cosmetics are ordered and processed directly through our official partner websites.

  • Because these orders are handled directly by our fulfillment partners, all returns, exchanges, and customer support requests for these specific products must be managed directly through the partner’s respective website and customer service team.

6. How to Request a Return or Exchange

For eligible Wwn Pwr Fitness items (apparel, aprons, Pure O3, or EPN supplements):

  1. Contact us at wmn.pwr.fitness@gmail.com with your Order Number and the details of your request.

  2. For sizing exchanges or damaged goods, please include photos of the item.

  3. Our team will review your request and provide return shipping instructions.

Defective & Damaged Items:

If your physical product arrives damaged or defective, please contact us within 14 days of delivery with photos of the issue. We will provide a pre-paid return shipping label and issue a replacement or full refund. This is only for PurO3 products and EPN Supplements.

Standard Returns & Return Shipping:

For non-defective, eligible physical returns, customers are responsible for covering the return shipping label costs.

Refund Processing Time:

Once your return is received and inspected, we will process your refund within 3 to 5 business days. Refunds will automatically be applied to your original method of payment. Please allow an additional 3 to 7 business days for your financial institution to post the funds to your account.

Digital Downloads:

Due to the immediate delivery nature of digital fitness guides and manuals, all digital purchases are final sale and non-refundable once delivered.